Privacy Policy

At Promoplate ("Promoplate", "we", "us", or "our"), your privacy is of paramount importance. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our web‑based platform at https://promoplate.com.au (the “Site”) and related services (collectively, the “Services”). Our aim is to be transparent about our data practices and to protect your privacy in line with industry best practices.

If you have any questions or concerns regarding our practices or your data, please reach out to us at privacy@promoplate.com.au.

Important: Promoplate is a web-only service. We do not offer any mobile applications or mobile-specific versions of our platform.

Summary

  • Data We Collect: We obtain information that you provide directly and automatically through your interactions with our Site.
  • How We Use Data: Your data is used to deliver, improve, and secure our Services, and to comply with legal requirements.
  • Data Sharing: We share your information only with trusted partners under strict confidentiality obligations and in accordance with the law.
  • Your Rights: Depending on your location, you have rights regarding your personal data, including access, correction, deletion, and more.

For a full explanation of our data practices, please read on.

Table of Contents

  1. What Information We Collect
  2. How We Use Your Information
  3. Legal Bases for Processing
  4. Data Sharing and Disclosure
  5. Data Retention and Deletion
  6. Our Data Security Measures
  7. Cookies and Similar Technologies
  8. Your Privacy Rights
  9. Children’s Privacy
  10. Policy Updates
  11. How to Contact Us

1. What Information We Collect

A. Information You Provide

When you voluntarily interact with our Services—such as signing up for an account, contacting support, or participating in campaigns—we may collect details like:

  • Basic Profile Data: Your name, email address, phone number, and username.
  • Payment Information: When you make transactions, we collect only the details required to process your payment (handled securely by our payment partners, such as Stripe). We do not store sensitive payment credentials on our systems.
  • Social Login Data: If you choose to sign in via a third-party platform (for example, Facebook or TikTok), we may receive certain profile details as permitted by those platforms.

Please ensure that the information you provide is accurate and up to date.

B. Information Collected Automatically

When you use our Site, we automatically record certain data to help us improve and secure our services:

  • Usage Data: Including IP address, browser type, operating system, pages visited, and timestamps.
  • Device Data: Such as device type and technical specifications.
  • General Location Data: Derived from your IP address (note that we do not collect precise geolocation data).

We use cookies and similar tracking technologies to facilitate this automatic data collection. For further details on our use of such technologies, please see Section 7.

2. How We Use Your Information

Your personal data is used solely for purposes that are clearly explained to you at the point of collection. Our uses include:

  • Service Provision: Enabling you to create an account, access our features, and communicate with us.
  • Enhancements and Personalisation: Analyzing usage patterns to optimize and tailor our Services.
  • Security and Fraud Prevention: Monitoring and protecting against unauthorized access or misuse.
  • Compliance: Meeting legal and regulatory requirements.
  • Communication: Sending service updates, notifications, and, where you have opted in, promotional communications.

We commit to processing your data only for legitimate purposes and always in a manner that respects your privacy.

3. Legal Bases for Processing

We only process your personal data when we have a legal basis to do so. Our legal grounds include:

  • Consent: When you have provided explicit permission for a specific use.
  • Contractual Necessity: To fulfill our obligations under any agreement you have with us.
  • Legal Compliance: When required by law or legal processes.
  • Legitimate Interests: For purposes such as enhancing security and improving our Services, provided that these interests are balanced against your rights.

4. Data Sharing and Disclosure

We share your information only under limited and controlled circumstances:

  • Service Providers and Partners: Trusted third parties who support our business operations (e.g., payment processing, analytics, marketing, and customer support). These parties are contractually required to protect your data.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be part of the transaction, subject to confidentiality agreements.
  • Legal and Regulatory Requirements: Where disclosure is necessary to comply with a legal obligation or to protect the rights, safety, or property of Promoplate or others.

We never sell your personal data.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymise it to ensure it cannot be linked back to you.

6. Our Data Security Measures

We use robust technical and organisational safeguards to protect your personal data. Our security measures include encryption, access controls, and regular audits to mitigate the risk of unauthorized access or disclosure. While we strive to ensure maximum security, no online transmission or storage system is completely infallible.

7. Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies to enhance your experience on our Site, to understand how you interact with our Services, and to deliver personalised content. You can manage or disable these technologies via your browser settings; however, please note that doing so may affect the functionality of our Services.

8. Your Privacy Rights

Depending on your location, you may have various rights concerning your personal data, including the rights to:

  • Access: View the personal data we hold about you.
  • Correct: Request corrections or updates to your data.
  • Delete: Request deletion of your data.
  • Restrict or Object: Limit or oppose certain types of processing.
  • Data Portability: Receive your data in a structured, commonly used format for transfer to another provider.

To exercise any of these rights, please contact us using the details provided in Section 11.

9. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If it comes to our attention that we have inadvertently collected data from a minor, we will take steps to promptly delete it.

10. Policy Updates

We regularly review our privacy practices to ensure they meet the highest standards. When we make material changes to this Privacy Policy, we will update the "Effective Date" at the top of this document and notify you via our Site or through direct communication when appropriate. We encourage you to review this policy periodically.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: privacy@promoplate.com.au

For data subject requests, such as accessing, correcting, or deleting your personal information, please contact us at: privacy@promoplate.com.au

By using our Services, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.